1.1.1Trampoline staffing and accommodation parameters
Trampoline park accommodates one person every 6 square meters, such as 300 square meters for 50 people.
One guide person for 50 square meters, for example: 300 square meters, 6 guide persons need to be allocated (adjust accordingly according to different site configurations).
Uniform clothing, can wear bright color clothes (running group clothes), highlight the difference with customers, convenient for customers to find.
1.1.2 Standard appearance in reception
1.Standard of appearance
The clerk at the front desk should smile every day and maintain a cheerful attitude. Pay attention to personal hygiene. Female colleagues should not wear heavy makeup and wear exaggerated clothes while keeping their breath fresh. It is best to use fresh and elegant perfumes for close conversation.
2.Telephone reception etiquette
Answer the call at the second and third beeps. When answering the call, you must first say "Hello, here is the trampoline paradise." The voice of the call should not be hurried, and you should keep a relaxed and pleasant tone. You must not play with the caller on the phone, disposition even swears. When answering the phone, you must say humorous words such as "Excuse me", "I'm sorry", "Please wait a moment".
If there is any problem that cannot be solved, please ask politely, who is the other party and which unit, and then refer to the relevant department for processing.
3.Guest reception etiquette
When a visitor arrives, first stand up and nod to the visitor with a smile. "Hello, this is XX trampoline park." "Is Mr. coming on trampoline? Please buy tickets first, thank you!"
1.1.3 Sign
1. If the venue is large, it is better to make detailed signs at the front desk.
2. Functional area division of trampoline play, different areas of play and function, game rules when playing, area information, etc.
3. Some attentions on the trampoline are displayed in the form of pictures. Pay attention to remind guests not to bring sharp things to the trampoline. You must sign a disclaimer agreement before you go on the trampoline. The disclaimer agreement can be signed on the tablet.
4. Plan a warm-up area, there can be a special guide to teach customers to warm up.
5. Cultivate a patient guide, because the customer may be very confusing during the process of playing, and the guide needs to remind the customer several precautions many times, so the guide's ability to dissuade needs to be strengthened.
6. Voice prompts, precautions for trampoline announcements in venues, waiting for tourists to fill up, etc.
7. Purchase process.
Buy online (such as participating in some group purchase activities, etc.) If you need to purchase on-site, make an appointment by phone (at least two hours in advance, if it is a group, one day in advance) --- arrive 15 minutes before the appointment time --- understand the trampoline precautions --- sign a disclaimer agreement --- purchase tickets and optional purchase of equipment (trampoline socks, trampoline clothing, etc.)
2.2 Precautions, safety warning
2.2.1 Precautions
Like all sports, trampoline has certain safety risks in use. Pay attention to the following three most important safety precautions:
1. Jump within your ability when you bounce
2. Watch out for other players who are jumping
3. Follow safety guide lines dementia are not allowed to enter
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